Returns Policy


The objective of Just Pool Chemicals is to deliver consistently high levels of service and quality in all areas of our business especially with after care,
Please contact our returns department before returning your item to us as we may be able to assist you with common problems over the telephone. 
Sales care and guarantee cover...
We are happy to Refund or Exchange your goods as long as you can answer YES to all of the following:
The Refund/Exchange request takes place within 14 days from when the item was received.
The goods remain complete and undamaged preferably with the original packaging.
The cost of the return delivery shall be paid for by the sender, unless otherwise agreed by us.
10-20% Re-Stocking charge may apply to your returned item.
If your item is faulty and under warranty.
All brands are covered under the terms of the brand warranty. 
All products retuned due to defect will be replaced on return of defect item at no cost to the customer.
Returned Items
All Just Pool Chemicals items that are in need of repair/replacement should be sent to the address below. 
Just House 
Priory Road 
Forest Row 
East Sussex 
RH18 5PA

The Rural Development Programme for England (RDPE) is funded by Defra and the EU. The European Agricultural Fund for Rural Development (EAFRD): Europe investing in rural areas